This place deserves it's high rating. TLDR: they saved my dog's life, kept me sane, and have an amazing team brimming with compassion and kindness. I would absolutely recommend them to anyone.
Now for the much longer review: My dog, Mamba was having what we thought to be mobility issues (she's a little older) but coupled with lack of interest in eating (outrageous behavior from this little roomba) we took her to urgent care. They saw an unidentified mass and some fluid in abdomen and advised us to take her to a 24 hour emergency vet. We actually have one that has done several surgeries for her already and would have gone there but they were closed for the day. I am very careful on who I trust my dogs with so finding a new vet out of the blue for something this urgent was terrifying. Distraught, we looked around and found VEG. I was almost suspicious of how highly rated it was, but it was close to our home and looked great online so we took a leap of faith and had urgent care call in to see if they could take her for the night. They agreed and we headed over.
As soon as we arrived, they recognized her as the incoming transfer and directed us through the facility. It's a large open space, with exams tables and their desk areas in the center, seating all around, and rooms/kennels. Mamba was having a hard time standing at this point and they pulled out a dog bed from under the bench (convenient, love that) for her. Things went from bad to worse immensely fast. The fluid was definitely blood and it wasn't too long until it turned into a full blown life or death emergency. The staff sprang into action like you see in movies. It was insane. I'm over here sobbing over my dog and these people were on the case efficiently and swiftly. They handled her with utmost care and were immensely kind to me as well. Surgery was imminent. I kissed her little forehead, told her I loved her, and signed the quote. They took her into the surgery room. Since the whole area is mostly open, I could see past the window where my beloved puppy was being worked on by staff.
As I sat there in intense distress, snotty and miserable, staff continued to ask me if I needed water, tea, coffee, snacks or anything to make me comfortable. An incredibly kind team member asked me if I wanted to keep some of the fur shavings and upon agreement, placed them in a little bottle and gave to me. A few times staff came out to give me updates.
Finally done, they transferred her to a relatively large space (about three by six ish feet if I had to guess) and I was able to come right up to her. I sat on the ground in front of her while the doctor explained more on what was happening. They were super detailed, thorough, and kind. I asked what time I had to leave her and was informed I did not have to at all. They actually let you stay with your pet for the duration of their hospitalization if you choose to do so. Being an insane dog mom, I did just that. My dog was there for approximately 28 hours total. During that time, I was with her for all but about four hours while I had to go do something urgent for work (but of course had my best friend watch her during that time). They offered me a room to sleep in which I declined on basis of staying as close to her as possible, for my own sanity. It was exhausting, and terrifying to be there for every little step of the process, but being out of the loop is what drives my anxiety up the most, so it was worth it.
I believe I saw the majority of the staff so I can say without a doubt, there was not a single person there I would not trust with Mamba. I don't know how they decide on the hiring process, but they are doing an outstanding job employing the absolute best veterinary staff I have ever had the pleasure of dealing with. Never was I made to feel uncomfortable for crying (constant), stubbornly staying by Mamba's side, or asking questions. Just under 30 hrs & $11k (super reasonable) later, she is home, ALIVE!
I've actually run out of characters for a Google review. That's how amazing they are.
THANK YOU VEG! ❤️🩹
