What wellness programs are available at VCA Pinnacle Animal Hospital?

The clinic offers CareClub® Wellness Plans, which are described as personalized pet health care plans. These plans are designed to help manage a pet's health needs.

How can pet owners manage their pet's health care online with VCA Pinnacle Animal Hospital?

Pet owners can use the myVCA app to access live chat, refill prescriptions, order food and treats, track vaccine status, and quickly book appointments.

Does VCA Pinnacle Animal Hospital offer any introductory promotions for new clients?

Yes, VCA Pinnacle Animal Hospital offers a "First Exam Offer" to experience their medicine and care. A coupon can be obtained for this offer.

How can I get prescriptions refilled for my pet?

Pet owners can order easy online refills for prescriptions, food, and more through the myVCA platform, which allows items to be shipped directly to their home.

VCA Pinnacle Animal Hospital

VCA Pinnacle Animal Hospital is a general practice practice in San Jose, CA. Procedures include Refill Pet Rx Prescriptions, CareClub® Wellness Plans, and First Exam Offer.

Get Directions View on Maps ↗ Call (408) 264-9400 Book Consultation

About

VCA Pinnacle Animal Hospital in San Jose, CA, is a general veterinary practice focused on delivering personalized pet health care. The clinic offers CareClub® Wellness Plans and aims to provide world-class medicine with a hometown approach, including easy online services for prescription refills and appointment scheduling.

The hospital provides care for a diverse range of animals, including amphibians, birds, cats, chickens, chinchillas, dogs, ferrets, guinea pigs, hamsters, mice, rabbits, rats, and reptiles. Pet owners in the San Jose area can utilize the myVCA app to manage appointments, track vaccine status, and access live chat support.

Procedures

Refill Pet Rx Prescriptions
CareClub® Wellness Plans
First Exam Offer

Photos

Photos via Google · Thomas Gelder, VCA Pinnacle Animal Hospital

Frequently asked questions

What types of animals does VCA Pinnacle Animal Hospital treat?: VCA Pinnacle Animal Hospital provides care for a wide variety of animals, including amphibians, birds, cats, chickens, chinchillas, dogs, ferrets, guinea pigs, hamsters, mice, rabbits, rats, and reptiles.
What wellness programs are available at VCA Pinnacle Animal Hospital?: The clinic offers CareClub® Wellness Plans, which are described as personalized pet health care plans. These plans are designed to help manage a pet's health needs.
How can pet owners manage their pet's health care online with VCA Pinnacle Animal Hospital?: Pet owners can use the myVCA app to access live chat, refill prescriptions, order food and treats, track vaccine status, and quickly book appointments.
Does VCA Pinnacle Animal Hospital offer any introductory promotions for new clients?: Yes, VCA Pinnacle Animal Hospital offers a "First Exam Offer" to experience their medicine and care. A coupon can be obtained for this offer.
How can I get prescriptions refilled for my pet?: Pet owners can order easy online refills for prescriptions, food, and more through the myVCA platform, which allows items to be shipped directly to their home.

Contact & hours

Address

4724 Meridian Ave
San Jose

Phone

(408) 264-9400

Website

vcahospitals.com/pinnacle

4.5 · 206 Google reviews

Recent reviews

6 months ago

Eli Carrabino

I’m writing this with a heavy heart. I brought my dog, Cody, to Pinnacle for a procedure that required sedation. Tragically, Cody did not survive. This has been one of the most devastating experiences of my life. Cody wasn’t just a pet, he was my soulmate. Due to severe childhood trauma, I’ve always struggled to feel safe in human relationships. Animals have been my sanctuary, and Cody was the one who soothed my soul. He was my constant, my comfort, and my emotional anchor. What made this loss even more painful was how the clinic handled the aftermath. I was rushed through the grieving process and only allowed to hold Cody for 15 minutes after he passed. I could have held him for hours. That time was sacred to me, and I’ll never get it back. To make matters worse, the clinic was quick to ask for my credit card, even while I was still in shock. They also made decisions about Cody’s urn and after-death arrangements without consulting me properly; choices that were deeply personal and should never have been made without my input. I later learned that the clinic failed to follow their own corporate screening protocols before sedating Cody. This raises serious concerns about their standards of care and accountability. While I understand that medical procedures carry risks, I feel that I was not adequately informed or supported. I trusted the clinic with Cody’s life, and I’m left with grief, unanswered questions, and a sense of betrayal. I hope the clinic takes this incident seriously and reviews its protocols—not just for medical safety, but for how they treat grieving pet owners. We deserve transparency, compassion, and dignity when saying goodbye to those we love most.
3 months ago

Annabel

This office has very kind, helpful, knowledgeable and empathetic staff. It has been easy to email them for concerns, advice and prescriptions. I took our cat for a lesion and before the test results they already predicted it was ringworm, so we were already set with medication. Another time I called concerned about our cat’s urinary blockage and they provided a helpful answer over the phone. As they are popular appointments usually cannot be booked right away (usually 1-2 weeks out), but it is easy to do with the vca app.
4 months ago

Hanna Adas

Most probably ran by employees who do not care enough!! 1- our dog developed life threatening situation- this place said they are unavailable for next 4 days due to staff unavailability!! We have been their client for years! 2- we usually wait for 20-30 mins to see doctor. We were late for 11 minutes and rude client coordinator cancelled our appointment and said too late- not acceptable!! Their previous app was no show- sh they were free. They cancelled us- so again free. They don’t mind losing business that way- employee run program with no real accountability.

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6 months ago

Carol J

I am so very appreciative of Dr. Alisa Shen and staff for their excellent care of my kitty Scout as she crossed the Rainbow Bridge. I will never forget their care and kindness. Thank you.
9 months ago

T Patel

I have been bringing my German Shepherd to Pinnacle since she was just 3 months old. She is now older (almost 12), with failing hind legs, and like many shepherds, she experiences high anxiety at the vet. Despite this, she has never bitten, snapped, or harmed anyone -- even without sedation -- in all her years of care here. At our last visit, the clinic falsely noted that we had given her anti-anxiety medication, which we had not. She was anxious, but no muzzle was needed and the staff were able to give her injections and complete her exam without issue. This most recent visit was simply for another quick injection -- something that would take literally seconds -- yet we were told we could not proceed without her being on medication for two days beforehand. Amanda, the staff member we dealt with, claimed my gsd was aggressive, snarled and growled so she needed to prioritize her staff's safety. I don't know where she got this information but it certainly wasn't in the notes and having attended every appointment with Millie I KNOW that my pet has never been aggressive to the technicians or the vets. While I understand safety is important, this reasoning is hard to accept given my dog's long history here without any incidents. If Amanda doesn't know the difference between aggressiveness and anxiety she shouldn't be working there!! Amanda decided to be a hard hat and showed zero compassion. We have never been turned away before by the staff. There was no apology or willingness to listen to my perspective as the owner. My dog desperately needed this injection for her deteriorating legs, but Pinnacle refused to provide it. In addition, since being acquired by VCA, the clinic has also become significantly more expensive and increasingly focused on selling as many additional services as possible -- whether or not they are truly necessary. This experience has left me feeling the clinic is no longer a welcome place, staff are rude they do not truly care for the pets in their care or respect the owners who know them best. All they care about is making as much money from the owners as possible. After years of loyalty, they did not return the same. I will not be returning.

Reviews via Google

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