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I don’t even know if words are enough, but I need to try.
Living in a rural area, you quickly realize that emergency veterinary care is not something you can assume will be there when you need it most. When your world is falling apart, distance matters. Access matters. Compassion matters. This team provides all three.
Our two Shih Tzus were not just pets. They were 12 years of our lives. They grew up alongside my three boys. They were there for scraped knees, long days at the ball field, holidays, birthdays, heartbreak, laughter, and quiet nights at home. They were the sisters of our family.
Last July, when one of our girls began to decline and we knew the inevitable was coming, this team wrapped us in gentleness. They treated her with dignity. They treated a sobbing single mom with kindness when I could barely hold myself together.
And then recently, when our second girl suddenly became lethargic and could no longer move, we were back in their care again.
We did everything we could. And when the time came, they made sure she did not suffer. That is not a small thing. That is everything.
They gave our girls a peaceful goodbye. They gave us space to grieve. They gave dignity in the most heartbreaking moments a family can walk through.
I will forever be grateful for the empathy, patience, and humanity this team shows. In the worst days of our lives, they were a light.
If you ever find yourself needing emergency care for your beloved animal, know that this team will show up for you the way they showed up for us.
From the bottom of my heart, thank you.
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Missed diagnosis caused needless suffering
We brought our 10-year-old dog, Sadie, to this hospital on 10/27 after she became lethargic, stopped eating, and was too weak/wobbly to get up. We clearly told them she ate raw salmon on 10/24. Despite this high-risk exposure, no antibiotics were given, and she was diagnosed with vestibular disease. We paid over $1,200 and left without treatment - even though her platelet count was already low.
Sadie continued to worsen and did not display vestibular disease symptoms. As of today, she can barely stand, walks only with help, pants heavily after minimal movement, and is extremely weak. After doing our own research, we took her to a new vet, who found she had a fever and enlarged lymph nodes consistent with salmon poisoning, confirming what should have been suspected days earlier.
We called the original hospital on 10/28 and 10/30, explaining her symptoms didn’t fit vestibular disease, but were told today she’d need another full exam before any treatment. Even low suspicion should have prompted empirical treatment given her known exposure and the fatal risk if untreated. As a medical professional, I know early treatment could have spared her days of suffering with virtually no harm.
We finally got treatment, but now we pray it’s soon enough. This delay caused unnecessary suffering and put her life at serious risk. We are heartbroken and deeply disappointed that such a well-known regional illness was overlooked despite clear documentation.
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TLDR: GO ANYWHERE ELSE. AVOID THIS PLACE.
I brought my 12-week-old puppy in with clear symptoms of SPD (common in the PNW) and known salmon exposure. I explained I had financial help ($750 from PACK/CFA) and needed actual treatment—not unnecessary tests.
Instead, they:
• Forced a parvo test I tried to decline
• Charged me over $700 for a negative parvo test, a fecal, and “upset tummy” meds
• Ignored all symptoms of salmon poisoning
• Claimed her lymph nodes were “fine” and she was “getting better” while she was lethargic, vomiting, and starving
• Took her for a blood draw, then told me the next day I had declined a blood draw
• Left my sick puppy covered in diarrhea in the back, then returned her stressed and filthy
• When asked for lifesaving antibiotics, I was told the vet “left for shift change” after I waited an hour
• A tech looked me in the face and said, “She’s not dying, she’s fine.” She was NOT fine. She was dying.
When they finally agreed to prescribe what I asked for from the start, the bill was almost $300 (this is on top of the $730 dollar bill the day prior) until I showed up without my dog, then it magically dropped to $160 because the injectables needed to be done at the hospital and my dog was not there. When I told her I’d go and get my dog, she asked how long it would take being that they were closing early. Were the injectables necessary or not? No clear answer. Just attitude and indifference.
To clarify, the injectables were definitely pertinent to her wellbeing. Praziquantel is very important in SPD cases. To just shrug it off the way they did? Are you here to save animal lives or a dollar?
The lack of communication, compassion, and basic competency is shocking. This clinic needs to be investigated. Hanging cute quotes about loving animals does NOT make up for malpractice-level care.
Do not bring your pets here. They are family—this place treated mine like a burden.
