What species does this clinic treat?

This clinic provides veterinary care for dogs and cats, as well as small mammals including rabbits, guinea pigs, and hamsters. Their services for these pets range from wellness exams and nutrition guidance to the diagnosis and treatment of skin conditions, parasites, and digestive issues.

Does the clinic offer dental services?

Yes, the clinic performs general dentistry services. This includes dental cleanings and the use of dental digital X-rays, which allow the veterinary team to examine the health of the teeth below the gumline to diagnose fractures, periodontal disease, and infections.

What diagnostic tools are available on-site?

The hospital is equipped with in-house laboratory diagnostics for blood work, urinalysis, and parasite screening. Additionally, they utilize digital radiology for pet X-rays to evaluate bones, joints, and internal organs, as well as dental digital X-ray equipment for oral health assessments.

What are the benefits of the Optimum Wellness Plans?

Optimum Wellness Plans are yearly packages of preventive care services tailored to a pet's specific age and health needs. These plans include services like wellness exams and vaccinations, and they provide access to additional benefits such as virtual visits and 24/7 Pet Chat for remote veterinary advice.

Banfield Pet Hospital

Banfield Pet Hospital is a general practice in Rochester, NY. Procedures include Spay and neuter, Microchipping, and Orthopedic surgery.

Get Directions View on Maps ↗ Call (585) 272-8046 Book Consultation

About

Banfield Pet Hospital in Henrietta provides comprehensive primary care for dogs, cats, and small mammals such as rabbits and rodents. The clinic focuses on preventive medicine, offering routine wellness exams, vaccinations, parasite prevention, and nutritional guidance. In-house diagnostic capabilities include digital radiography, dental X-rays, and laboratory testing for blood work and urinalysis. The hospital also performs standard surgical procedures, including spay and neuter operations, tumor removals, and general dentistry.

Located within a PetSmart facility, the clinic serves the Rochester, Henrietta, and Brighton communities. They offer flexible care options, including drop-off appointments for busy owners and virtual visits for existing clients enrolled in Optimum Wellness Plans. The facility maintains an in-house pharmacy for immediate prescription fulfillment and provides end-of-life care services, including hospice and palliative support.

Surgical team

Aaron Spacher

DVM
Allison Nagel

DVM
Morgan Taylor-Rakocevic

VMD

Dr. Taylor-Rakocevic has been with Banfield since 2017.

Procedures

Spay and neuter
Microchipping
Orthopedic surgery

Equipment

Photos

Frequently asked questions

What species does this clinic treat?: This clinic provides veterinary care for dogs and cats, as well as small mammals including rabbits, guinea pigs, and hamsters. Their services for these pets range from wellness exams and nutrition guidance to the diagnosis and treatment of skin conditions, parasites, and digestive issues.
Does the clinic offer dental services?: Yes, the clinic performs general dentistry services. This includes dental cleanings and the use of dental digital X-rays, which allow the veterinary team to examine the health of the teeth below the gumline to diagnose fractures, periodontal disease, and infections.
What diagnostic tools are available on-site?: The hospital is equipped with in-house laboratory diagnostics for blood work, urinalysis, and parasite screening. Additionally, they utilize digital radiology for pet X-rays to evaluate bones, joints, and internal organs, as well as dental digital X-ray equipment for oral health assessments.
What are the benefits of the Optimum Wellness Plans?: Optimum Wellness Plans are yearly packages of preventive care services tailored to a pet's specific age and health needs. These plans include services like wellness exams and vaccinations, and they provide access to additional benefits such as virtual visits and 24/7 Pet Chat for remote veterinary advice.

Contact & hours

Address

790 W Jefferson Rd Ste 200
Rochester 14623

Phone

(585) 272-8046

Website

banfield.com/locations/veterinarians/ny/rochester/hnr?cid=yext_local

4.3 · 431 Google reviews

Recent reviews

2 months ago

Taylor Hine

I would like to start by saying I have taken my cat Whiskers (on and off) and my dog Eva here to the Henrietta Banfield location for approximately 2-4 years. My experiences are positive! The care, the flexibility, the payment plans all helped make animal care accessible to me. However my experience from August 5-August 10, 2026 have changed my perspective and now I am locked into a contract for my dog Eva despite not being happy with services rendered for Whiskers. On August 5, I brought Whiskers in, he was eatting less, and lost weight. The diagnosis was that the veterinarian found 2 tumors in his abdomen, he recommended an ultrasound, and after, the ultrasound sound confirmed “intestinal lymphoma.” The prognosis of this was he did not have much time and I could euthanize him that day at Banfield. I was not ready, so after a quick googling- I asked about anti nausea medication or appetite stimulant, something to prolong the inevitable. Reluctantly the doctor did prescribe the medications for me, while telling me that when I am ready, to call Banfield and we can set up euthanasia, that we will want to do it before a crisis. In the following days Whiskers would decline in health, continue to not eat, and sleep more. I decided euthanasia was the right decision- first I wanted clarity however. I called on August 5, after my appointment to learn more about his diagnosis', the estimated life span, and palliative comfort care. I wanted to know what his pain level may be, what it means to see improvement on the medication, and I heard nothing. I left messages, and I got no response. I put in a request through the app for an after visit summary update and there was nothing. I called Banfield every day after that from August 6-10, multiple times, different branches/locations and from my phone number and my boyfriends, and I could not reach them. I left messages- and to my surprise, no return call. There is not an option to set up a euthanasia appointment in the Banfield App. My visit with Banfield cost me $280.00 which was essentially my pets death diagnosis, and my euthanasia with another animal hospital cost me $200.00- the inhumane and lack of compassionate care I received from Banfield during my cats final moments however is really priceless. Will I use Banfield again? I’ll have to- my dog is in contract, but after that? I don’t know- I hope to be in better financial shape by then to make the decision not to. Banfield is NOT an emergency hospital, I understand that, however my cat was not in crisis- we were choosing human euthanasia to avoid crisis. I was told that when I was ready, I could bring Whiskers in, and I was deceived.
3 months ago

Min Guo

Adam is such a responsible and caring tech assistant, this is the first visit for my new puppy Candy, she immediately loves Adam. Candy has severe allergies to the vaccines received, Adam has been very carefully observing and taking care of her timely until she recovers. It was a scary incident, we were lucky having Adam and Dr. Gordon there and assured us everything was ok with Candy. I definitely will recommend Benfield to everyone. Thank you!
a month ago

Stacy Bradley

They got my cat in so quickly considering she had an ear infection and every other vet said it would be minimum 6 weeks before they could see her. The prices were reasonable and the vet and vet tech were wonderful and so kind to my cat Highly recommend.

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2 months ago

Amanda Curtis

Took my dog Mocha here to get her ears checked. Everyone was just so helpful and friendly, I really had such a positive experience here. They were patient and understanding that she was nervous, and didn't want to overwhelm her. Definitely going back in the future!
2 months ago

Yiyang L

I would give 0 stars if I could. The online booking process here is completely unreliable. After an initial appointment went missing from their system, I tried again and received a full email confirmation. However, upon arrival, I was simply told the system was down and they couldn't see my pet. The staff showed zero apology or care. They acted completely indifferent, passing all the blame to the system as if it was not their problem at all. A simple call or email to let clients know the system is down before they travel would go a long way. If you can't manage online bookings properly, you should just take the website down. Unprofessional and inconsiderate of clients' time.

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