What types of animals does VCA TLC Animal Hospital provide care for?

VCA TLC Animal Hospital offers veterinary services for both cats and dogs. They provide a range of care options, including personalized wellness plans and online appointment scheduling, to support the health of these companion animals.

What are the specific instructions for pet owners bringing their animals in for an anesthetic procedure at VCA TLC Animal Hospital?

For pets scheduled for an anesthetic procedure, owners must drop them off between 7:00 am and 7:30 am. It is crucial that the pet does not consume any food or drink within 10 hours prior to the scheduled drop-off time to ensure readiness for the procedure and a final pre-anesthetic exam.

How does VCA TLC Animal Hospital manage urgent or emergency pet care needs?

VCA TLC Animal Hospital utilizes a virtual waiting room for emergencies, which provides an estimated wait time of 15 minutes. For immediate attention regarding urgent matters or emergencies, clients are instructed to call the hospital directly rather than using the online contact form.

What features are available through the myVCA app for managing pet health care?

The myVCA app offers several convenient features for pet owners. Users can access live chat anytime, day or night, refill prescriptions, food, and treats, and track their pet’s vaccine status and overall health care needs. The app also allows for quick appointment booking.

VCA TLC Animal Hospital

VCA TLC Animal Hospital is a general practice practice in Los Angeles, CA.

Get Directions View on Maps ↗ Call (310) 859-4852 Book Consultation

About

VCA TLC Animal Hospital provides veterinary care for cats and dogs, offering services such as CareClub® Wellness Plans and online appointment booking. The clinic also facilitates online refills for prescriptions, food, and treats through its myVCA platform. A specific drop-off procedure is in place for pets undergoing anesthetic procedures, requiring arrival between 7:00 am and 7:30 am with a 10-hour fasting period.

The hospital offers a virtual waiting room for emergencies, with an estimated wait time of 15 minutes. For urgent matters or emergencies, clients are advised to call directly rather than use the online contact form. The myVCA app further supports pet owners by providing access to live chat, vaccine status tracking, and appointment scheduling.

Photos

Photos via Google · VCA TLC Animal Hospital

Frequently asked questions

What types of animals does VCA TLC Animal Hospital provide care for?: VCA TLC Animal Hospital offers veterinary services for both cats and dogs. They provide a range of care options, including personalized wellness plans and online appointment scheduling, to support the health of these companion animals.
What are the specific instructions for pet owners bringing their animals in for an anesthetic procedure at VCA TLC Animal Hospital?: For pets scheduled for an anesthetic procedure, owners must drop them off between 7:00 am and 7:30 am. It is crucial that the pet does not consume any food or drink within 10 hours prior to the scheduled drop-off time to ensure readiness for the procedure and a final pre-anesthetic exam.
How does VCA TLC Animal Hospital manage urgent or emergency pet care needs?: VCA TLC Animal Hospital utilizes a virtual waiting room for emergencies, which provides an estimated wait time of 15 minutes. For immediate attention regarding urgent matters or emergencies, clients are instructed to call the hospital directly rather than using the online contact form.
What features are available through the myVCA app for managing pet health care?: The myVCA app offers several convenient features for pet owners. Users can access live chat anytime, day or night, refill prescriptions, food, and treats, and track their pet’s vaccine status and overall health care needs. The app also allows for quick appointment booking.

Contact & hours

Address

8725 Santa Monica Blvd
Los Angeles

Phone

(310) 859-4852

Website

vcahospitals.com/tlc

3.2 · 125 Google reviews

Recent reviews

4 months ago

Tyler McNiff

I had a very disappointing experience at VCA TLC and would not bring my pet here again. Across multiple visits, the medical guidance felt disorganized and inconsistent, and I did not feel that my pet’s issues were taken seriously or handled thoroughly. Communication about what was going on and what my options were was unclear, which left me frustrated and worried about my pet’s care. At one point, even a staff member informally suggested I might want to try another clinic, which confirmed my concerns. In my experience, they were quick to keep scheduling visits and charging fees while my pet’s issues remained unresolved, and I left feeling that this came at the expense of both my wallet and my pet’s health. Based on what I went through, I recommend looking at other veterinary clinics that are more transparent and effective in their treatment plans.
5 years ago

Ted Gleason

This vets negligence cost my dog his life. I read the bad reviews four years ago when I got a dog. I thought that crazy people write ranting crazy 1 star reviews and this vet is two blocks from my house. I was wrong. I can barely put into words how bad this place is. I discovered a lump that was changing sizes under my dogs ear two years ago. I brought my dog here no less than 6 times about this issue and each time I was told it was allergies and a cyst. I was charged between $300 and $600 for the visit and the medication each time. A week ago the lump under his ear swelled up and started to bleed. I went back to VCA TLC and they told me that I needed to go to VCA West LA for a biopsy. VCA West LA let me know that my dog has stage 3 cancer, it is now inoperable and he has a couple months left to live. They told me that had VCA TLC been more proactive and given me correct information he could have had surgery two years ago and been fine. I have no idea how these people live with themselves. But I beg you if you care at all about your pet - go to ANY other vet. Literally any vet on the planet is better than this one. I just have to believe that some day each person working here will get what it is that they deserve, I cannot imagine that it is easy to live with yourself when you are this evil. I've included images of my dog the day I brought him in where he looks relatively normal last week and what has progressed since. I just want to reiterate, had I gone to a real vet - most likely ANY other vet - this could have been avoided. YOU can avoid this. I wish more than anything I had paid more attention to the information available about this place.
3 years ago

kmacneil91

I was surprised to see a number of one star reviews because I had a great experience here. I actually called MASH first and they said they were at full capacity so they couldn't take my dog in, which to me is ridiculous because you don't see human ERs turn people away just because there's a lot of people there. Second, VCA saw my dog right away. The facilities were super clean and professional looking, better than any vet I've been to. All of the employees were super sweet and helpful. They addressed all of my concerns. My baby cut his leg and they got it stapled up right away and sent me home with antibiotics. The cone they gave me is rather floppy and he's managed to learn how to get out of it, but everything else was great. They even charged me less than they quoted me over the phone. While it's going to be more expensive than a regular vet, think of it like an urgent care you'd go to when you need something right away when you can't get into a vet after hours. I was overall impressed.

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3 months ago

Jane Subaitis

They are all nice people and they took care of Nimbus, my kitty cat. Thank you
a year ago

Danielle Jordan

I will never bring my pet here again. There is obvious favoritism between patients depending on what their animal is (or maybe their race). My first impression here was being overlooked and ignored while another person was attended to with stellar customer service even though I had an appointment before them, unfortunately I have never received the same. I should have never returned but it's the closest vet to my home. My pet is a rescue and has nervousness when handled in certain areas. I tried to explain this to the first vet I saw, who is no longer at the location, she decided to take it upon herself to terrorize my pet by grabbing those areas and then putting her on the cold examining room floor where she was terrified and tried to find somewhere to run and hide-- and then made notes that she is difficult. She didn't even explain why she was doing these things? Why was my pet put under what looked like a stress test when she is already stressed? I was overcharged for unnecessary diagnostic tests that dragged out and then I was overcharged for someone to interpret the tests also. I left with a bad feeling but I thought it was a one off and I told myself next time I would advocate better for my pet. My next visit was a nightmare and solidified I will never be returning again. Dr. Mark Hiebert is rude and cold. When I tried to explain to him my pet was a rescue and nervous he cut me off and told me he already knew it was a poorly behaved animal because he had it in his notes. I couldn't believe what I was hearing. Every single groomer loves her because she is so soft and easy to handle, you just have to be gentle with her. I tried to advocate on her behalf and he cut me off and shut me down. My pet had been seen at a hospital a few weeks prior and he aggressively questioned me why the vet there had chosen the course of medications and treatment that they did and then condescended to me when I explained I didn't know why? I am not a vet. He didn't address any of my concerns, he just brushed them off as nonsensical. At one point he compared the condition my pet was enduring to his child and how it wasn't a big deal I was just shocked he even had a child, I cannot imagine this person caring about anyone more than they care about themself. Please do not waste your money here. They only care about their bottom line.

Reviews via Google

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